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Journey Leader | Journey to Excellence |  Sales Training | Leadership Training | Management Training | Communications Training | Sales Management Training | Customer Service Training | Executive Coach | Sales Coach | Entrepreneur Coach | Life Coach | Pennsylvania, Philadelphia, Delaware, New Jersey, Maryland, Baltimore, New York, Mid Atlantic
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Master Journey Leader | Daniel Rodgers | Executive Coach | Entrepreneur Coach | Sales Coach | Life Coach | Trainer | Dan Rodgers | Pennsylvania, Philadelphia, Delaware, New Jersey, Maryland, Baltimore, New York, Mid Atlantic, Washington, DC, Virginia, Connecticut, Rhode Island
Master Journey Leader | Michael Sigman | Executive Coach | Entrepreneur Coach | Sales Coach | Life Coach | Pennsylvania, Philadelphia, Delaware, New Jersey, Maryland, Baltimore, New York, Mid Atlantic, Virginia, Connecticut, Rhode Island, Washington, DC
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Daniel Rodgers | Michael Sigman | Pennsylvania, Philadelphia, Delaware, New Jersey, Maryland, Baltimore, New York, Mid Atlantic
Journey Leader | Dan Rodgers | Michael Sigman | Journey to Excellence

ICEO
International Certified
Chief Executive Officer

PARTIAL LIST OF
CLIENTS OF EXCELLENCE

Associated Builders and Contractors

Accenture

University of Delaware

Centocor

Orthaagenix

Johnson & Johnson

Temple University

McNeil Labs

Widener University

Bonafide Mortgage

Gunnip and Company

Abington Memorial Hospital

Pfizer

Wilmington Trust

Dawn Training Centre

MedRisk

Wholsen Construction

Bancroft Construction

UniGlobe Travel

Ameriprise

Bassett, Brosius and Dawson

Pursers Office

Creedon Controls

Bowman Printing

Christiana Care Health Systems

American College of Physicians

Diamond Technologies

Medical Society of Delaware

Corporate Education Delaware, Philadelphia, Pennsylvania
Skills Training
Organizational Development
Adult Education Delaware, Philadelphia, Pennsylvania
Continuing Education Delaware, Philadelphia, Pennsylvania
Professional Development Delaware, Philadelphia, Pennsylvania


Master Journey Leader is a National Award Winning Firm of Excellence in; Sales Training Philadelphia, Pennsylvania, Wilmington, Delaware, Executive Coach, Life Coach, Entrepreneur Coach, Sales Coach, Career Coach, Media Coach, Organizational Development, and Professional Corporate Educator.

Continuing education, Adult education

Leadership Training, Management Training, Sales Training, Customer Service Training, Team Building, Philadelphia, Pennsylvania, Wilmington, Delaware, New Jersey, Baltimore, Maryland, Washington DC, Virginia, New York, South Carolina, North Carolina, West Virginia

Sales Training Philadelphia, Sales Training Pennsylvania, Sales Training Delaware, Sales Training New Jersey, Sales Training Baltimore, Sales Training Maryland, Sales Training Virginia, Sales Training Washington DC

Executive Coach, Philadelphia, Pennsylvania, Wilmington, Delaware, New Jersey, Maryland, Virginia, Washington, DC., New York, South Carolina, North Carolina, West Virginia

Life Coach Philadelphia, Pennsylvania, Career Coach, Media Coach, Sales Coach Philadelphia, Pennsylvania, Delaware, Maryland, Virgina, New Jersey, New York, and Washington, DC.

 Pursuit of Customer Service Excellence
Pursuit of Customer Service Excellence Training, Philadelphia, Pennsylvania, Delaware, Maryland, New Jersey, New York

Pursuit of Customer Service Excellencetm
Professional Customer Service Certification Training

"If you miss the bullseye by .001mm  you may not have another shot" - Dan Rodgers

Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York

Today's companies face a collision of competitive forces that make continued growth, differentiation and long-term business stability far more difficult. An explosion of consumer choice, nearly ubiquitous information, a torrent of targeted marketing messages, and an increasingly sophisticated and demanding customer have conspired to dilute the traditional product and service advantages companies once enjoyed. What's needed is a great customer service training program to pursue excellence.

While the notion of great customer service seems like some utopian ideal, the implications of accepting anything less are alarming. Consider these statistics:

* 80% of a company's interaction with its customers is through customer service
* 92% of customers form their opinion about a company based on the call center
* 68% of customers will switch brands based on a poor service experience
*
only 2% of customers actually complain about a poor experience
* 75% of companies will continue to fail to meet customer expectations for service excellence
* It costs up to 10 times more to acquire a new customer than to keep a customer

And, to compound the problem, customer service interactions are increasing by as much as 30% year over year according to recent Giga Group research.  Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York

Learning to providing better, faster service is what will keep
your customers coming back.  That is why we created
"Pursuit of Customer Service Excellencetm"
to guarantee your success!!

Pursuit of Customer Service Excllencetm will give you the competitive advantage you need to survive in a tough business climate. In today's customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team's and company's performance. This customer service training gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage. Journey Leader Excellence in Customer Service Training.

Who Should Attend

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners as well as managers who want to reinforce their skills and train their staffs.

How You Will Benefit

  • Deliver service by design rather than service by recovery
  • Deliver better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers and your value to your organization
  • Manage stressful situations more effectively
  • Recognize the signals of customer irritation and how to respond appropriately and assist in quickly finding a workable solution to your customer's problem
  • Journey Leader Excellence in Customer Service Training

What You Will Discover

  • The benefits of Pursuit of Customer Service Excellencetm
  • Focusing on customer service training success
  • How customer service creates revenue
  • Why customer satisfaction is based on perceptions
  • Focusing on customers' top expectations to save time and reduce stress
  • Managing customer expectations by personality and behavior style
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviors
  • How to turn merely satisfied customers into extremely satisfied customers
  • How to shift from the telling mode to the questioning and listening mode, and
  • The ten commandments of Customer Service Excellence
Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York

Journey Leader Vision:

The Journey Leader's experience with their clients is relevant to any organization looking to create differentiated service levels.  To achieve this through Pursuit of Customer Service Excellencetm, three key steps are required:  first, the development of a compelling business case and strategic rationale for enhancing the role of the customer service function - particularly around the integration of sales, sales management and customer service training; second, the discovery of "quick wins" - significant improvements that don't require technology enablers - to help build engagement and momentum.  Lastly, technology enablers that can speed, track and signal quick intervention options.  The Pursuit of Customer Service Excellencetm is the Journey to Greatness. The best in Customer Service TrainingCustomer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York

Customer Service Training Locations:

Delaware, Pennsylvania, Philadelphia, Maryland,
New Jersey, New York, Virginia,
Connecticut, Massachusetts, Rhode Island
Ohio, North Carolina, South Carolina
Tennessee, West Virginia

Customer Service Training Cities:

Philadelphia, Wilmington,
Dover, Cherry Hill, Newark
New York City, Washington DC, Baltimore
Allentown, King of Prussia, Gettysburg,
Pittsburgh, West Chester, Trenton, Princeton

Journey Leader is also Delivering Nationwide and
Worldwide Training, Coaching and E-Learning!!

Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York

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Journey Leader
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